Privacy Policy

Last updated: October 2026

1. Who we are

The data controller is Matthew Slaney, trading as Createx. You can contact us at matthew@trycreatex.com.

2. What data we collect

We only collect information you provide to us directly. This may include:

• Your name and email address
• Your business name
• Any information you choose to include in your enquiry message

We do not collect any sensitive personal data (such as health information, financial account details, or government identification).

3. How we collect it

We collect data when you:

• Submit the contact or enquiry form on our website
• Send us an email directly

4. Why we use your data

We process your personal data for the following purposes:

• To respond to your enquiry — our lawful basis is legitimate interests (responding to a request you initiated)
• To fulfil a contract — if you become a client, we use your data to deliver the agreed services

We will never use your data for automated decision-making or profiling.

5. Who we share your data with

We do not sell, rent, or share your personal data with third parties for marketing purposes. Your data may be processed by:

• Email providers used to receive and reply to your enquiry (e.g. Apple Mail / iCloud, Gmail)
• Form submission services if used on our website (any such service is bound by GDPR-compliant terms)

We do not transfer your data outside the UK or European Economic Area.

6. How long we keep it

We retain your contact details only for as long as necessary to respond to and complete your enquiry or project. Enquiries that do not lead to a project are deleted within 12 months. Client records may be kept for up to 6 years to comply with UK accounting and legal obligations.

7. Cookies and tracking

This website does not use tracking cookies or third-party analytics scripts. No cookie consent banner is required because we do not set non-essential cookies.

8. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Right of access — you can ask us what personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your data (subject to any legal obligations to retain it)
• Right to restrict processing — you can ask us to limit how we use your data
• Right to object — you can object to processing based on legitimate interests
• Right to data portability — you can ask us to provide your data in a portable format

To exercise any of these rights, please email us at matthew@trycreatex.com. We will respond within one calendar month.

9. Complaints

If you are not satisfied with how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. You can contact the ICO at ico.org.uk or on 0303 123 1113.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Continued use of our website after any changes constitutes acceptance of the updated policy.